FAQ

WHO CAN SEE THE INFORMATION THAT I PROVIDE TO BHARAT AND DORRIS?

Please refer to our Privacy Policy. 

HOW DO I ACCESS MY INFORMATION?

Click "My Account" at the top-center of the page and enter your first name, last name, email, and password in the pop-up window that will appear. Select the email newsletters you would like to receive and whether or not you will be registered. Then click on "Sign in." By registering on the site, you will be able to view your order history. For more assistance, please contact our Customer Service. 

WHAT SHOULD I DO IF I HAVE FORGOTTEN MY ACCOUNT PASSWORD?

Please click on the "My Account" button at the top center of the page and enter your username and then click on “forgot password." You will then be prompted to enter your email address and begin the password recovery process. For more information or help, please contact your local Customer Service.

CAN I EDIT MY INFORMATION?

You can edit your personal and account information as and when you want. Simply "Sign In" to your account, then click on "My Account" at the top right-hand corner of the page where you will be able to see and edit your personal information. 

CAN I CLOSE MY ACCOUNT?

If you wish to close your account, please contact our Customer Service. 

WHAT ARE THE HEARTS DISPLAYED NEXT TO A PRODUCT NAME?

By clicking the heart next to a product name, you can keep track of all your favorite products in a Wishlist. You must be registered on BHARATNDORRIS.COM to take advantage of this feature. Once registered with us, click the heart next to the product you want to add to your list. To access your list, Sign in and click on my account in the top center of the page than access Wishlist products.

 

SHOPPING

WHERE CAN I BUY BHARAT & DORRIS PRODUCTS?

BHARAT & DORRIS products are sold on this website, at B&D stores, nykaa.com, myntra.com. To find a location near you, please visit our Store Locator.

DO YOU ACCEPT INTERNATIONAL ORDERS?

Unfortunately, we cannot accept any international orders. To purchase BHARAT & DORRIS products, please contact us and raise a query for the delivery. We will be happy to serve your order.

HOW DO I USE A PROMO/COUPON CODE?

To redeem a promo/coupon code, simply enter your code in the text box marked “promo/coupon code” on the payment options section of the checkout process. Promotional offers with no codes required will be applied to the order if the order meets the requirements of eligibility. When a code is accepted, it will be displayed on the order review/summary page. 

WHAT PAYMENT IS ACCEPTED ON BHARAT & DORRIS.COM?

At bharatndorris.com we accept the following credit cards for payment: VISA, Mastercard, and American Express. We do accept COD (Cash On Delivery) orders. All orders may be subjected to review and approval by our customer service team. 

CAN I MAKE CHANGES TO MY ORDER ONCE IT HAS BEEN PLACED?

Unfortunately, no. Once an order has been placed, and you have received your confirmation email, we are unable to make changes to items on the order or order details. 

WHAT IS YOUR RETURN POLICY?

BHARAT & DORRIS do not exchange or accept returns on the products purchased. 

DAMAGED OR DEFECTIVE PRODUCTS

When your Bharatndorris.com order arrives, please inspect the package for any damage or defects. It is normal for the shipping package to show some wear, however, if you think a product in your shipment is damaged or defective, please contact us immediately on info@bharatndorris.com or 8655664413/14. Please provide the order number along with your email address and phone number for fastest service. To ensure prompt resolution, please keep the original shipping package and the damaged or defective product for inspection. If, after having examined the product, we confirm that it is damaged or defective, we will provide you instructions for returning the damaged or defective product to us at our expense and issue a refund or exchange.

 

PRODUCT INGREDIENTS

I HAVE A QUESTION CONCERNING PRODUCT INGREDIENTS.

If your question concerns a specific product, you have all the ingredients listed on the product packaging. 

DO BHARAT & DORRIS PRODUCTS CONTAIN HEAVY METALS?

At BHARAT & DORRIS, we do not add heavy metals, including lead, to our products. Additionally, trace elements of heavy metals are carefully checked in all raw materials to comply with strict regulations in the country in which they are sold and ensure maximum product safety for consumers. 

DO BHARAT & DORRIS EVER PRODUCTS CONTAIN PARABENS?

Products launched before the year 2016 may contain parabens, all of our new launches are paraben free. Our HD Foundation range has also been reformulated to eliminate parabens. As we are transitioning from the old formula to the new one, please read the packaging before purchasing the product to ensure you have the new version. 

ARE BHARAT & DORRIS PRODUCTS VEGAN?

Yes, Our products are Vegan.

 

ACADEMY

 

WHAT CERTIFICATION IS DELIVERED AT THE END OF A LONG TRAINING PROGRAM?

Students obtain certificates of completion upon finishing the long program offered at the Academy. 

HOW CAN I ENROLL AT THE BHARAT & DORRIS ACADEMY?

Applications can be submitted online by clicking here or by contacting us by email info@bharatndorris.com or call us on 9867147266. 

WHAT ARE THE OPPORTUNITIES AFTER A LONG TRAINING PROGRAM AT THE ACADEMY?

There are many opportunities for freelancers working in theater, film, editorial, and retail. Career development is incorporated into the program, but no guaranteed job placement is offered.

 

BRAND

HOW CAN I APPLY FOR A POSITION AS A MAKEUP ARTIST OR ANOTHER POSITION AT BHARAT & DORRIS?

Please visit our careers page for more details.

 

 

IN-STORE GIFT CARDS

HOW CAN I PURCHASE A GIFT CARD?

Gift Cards are currently available only on Bharatndorris.com. The Gift Card will be activated in-store at the time of purchase and details will be shared digitally on email. 

HOW CAN I REDEEM A GIFT CARD?

Gift Cards are redeemable only for BHARAT & DORRIS products. Gift Cards cannot be used to purchase other Gift Cards. Gift Cards are not redeemable at any other retailer that sells BHARAT & DORRIS products.

The Gift Card may not be used or redeemed with certain promotional offers and may not be applied as payment on any account.

If the amount of your purchase exceeds the value of your Gift Card, you must pay the difference in cash or online. 

CAN I RETURN A GIFT CARD?

The Gift Card itself is not returnable, redeemable or exchangeable for cash, except as required by law. Please contact Customer Service regarding the balance remaining on your card or any request for cash redemption.

If your Gift Card is valid and has an unredeemed balance but the Gift Card itself is not functional, the sole obligation of BHARAT & DORRIS will be to replace the Gift Card with a new Gift Card with the same unredeemed balance.

If you would like to return an item that was purchased using a Gift Card, your refund will be credited back to your original Gift Card, or you will be issued on a new Gift Card. 

HOW CAN I CHECK THE BALANCE ON A GIFT CARD?

You can check the balance by calling Customer Service or email us on info@bharatndorris.com

WHAT HAPPENS IF I LOSE A GIFT CARD?

Please treat your Gift Card like cash. The value of the Gift Card will not be replaced if the Gift Card is lost, damaged or stolen.

 Best Support  022 6582 3213/4
Free Shipping?  For order above 5000
*only in Maharastra
Support question? info@bharatndorris.com